Frequently Asked Questions
Purchasing tickets
My payment is not going through?
We use Stripe to process all transactions, who accept all types of credit and debit card. If there is no issue with the funds on your cards, please try again in a few minutes.
How can I book multiple tickets?
When registering, simply select the number of tickets required. There is a group discount available for five or more tickets purchased in the same booking. Once you have received your confirmation email, you will be able to assign tickets to any email address or yourself by logging in using the password you chose at registration.
Will each person receive a separate ticket?
For bookings of one ticket only, you can simply login using your email address and the password you chose at registration.
For bookings of multiple tickets, you will be able to assign which email address each ticket goes to. The delegate will then receive an email and they will need to click the link in that email to set a password and choose their session preferences.
Can I amend a booking (e.g. change a delegate’s name)?
For single-ticket bookings, please contact us to change the email address.
For bookings with more than one ticket, you can manage assignments in your account by logging in. Once a ticket has been claimed by a delegate, by them following the link in the email and setting their password, this cannot be changed. However, until a ticket is claimed then it is possible to un-assign a ticket, or assign it to a different email address, by logging into your account. Note that changing an email address once one has been set, but before it has been claimed, disabled the original recipient's claim link.
Can I get a refund if I cancel my place in advance?
As the sessions will be available to watch post-event we will not be issuing refunds. If you have questions you would have submitted had you attended, please do send them to us and we will endeavour to ensure they are answered during the live panel discussion that you can watch afterwards. Alternatively, you can transfer your place to a colleague by contacting us on the same email address.
What do I do if I - or a delegate - cannot attend on the day but have paid for a place?
You will be able to access all the recorded sessions post-event.
For delegates
Can I share my login with a friend or colleague?
Unfortunately not; individual access will need to be purchased for each delegate.
Can I watch (or re-watch) the sessions later?
Yes, all sessions are available to watch on-demand; your login is valid until September 2027.
How can I test my audio and video before the conference?
We encourage delegates to log in before to check everything is working correctly. Visit our test page before the conference here.
1. Open the above link using the device you plan to use on the day
2. Check that your speakers/headphones are connected and turned on
3. Make sure your internet connection is stable.
The live stream is stuttering and/or starting and stopping!
The likely cause of this is a bandwidth/connection issue with your device. A slow internet connection can cause issues with the video playback. Try and watch in an area of good WiFi or 4G connectivity and if there are other users if your household that may be streaming games/videos etc on the internet, then this could also cause speed issues. The quality of the live stream can be reduced and therefore help stop the glitching, this can be done by clicking the cog icon in the lower right-hand corner of the player and choosing a lower quality such as 720p.
What equipment do I need to be able to watch the live stream?
You will be able to view the videos on any device that has an internet connection such as a laptop, tablet, desktop or smartphone. We recommend a connection speed of at least 10Mbps.
Will there be subtitles?
There will be no subtitles during the live stream but they will be available post-event if you view the recordings.
Will I be visible to others attending the conference, and/or will others be able to hear me?
No, you will not be visible and your microphone will be muted. Any questions you wish to submit will be via the question submission section on the live stream.
Two of the sessions run concurrently; how do I select the one I want to attend?
You can choose which session you would like to attend when you register and purchase a single ticket, or when you accept the invite from the person who purchased tickets on your behalf.
What if I need to change the date I'm attending?
If your circumstances change, please let us know as soon as possible. With at least one week's notice, we'll do our best to transfer your booking to an alternative date, subject to availability.
Requests received less than one week before the event may be more difficult to accommodate, and while we'll always try to help, we cannot guarantee that a transfer will be possible.
If you're unable to attend, don't worry. All conference content will be available on demand after the event, so you'll still be able to access the sessions at a time that suits you.